Privacy Policy
Effective Date: February 18, 2026
At Mountain Healing Sanctuary, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services. By using our site, you agree to the practices described in this policy.
1. Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide to us, including:
Name and email address submitted through contact forms
Billing and payment information when you make a purchase or book a service
Appointment and scheduling details when you book a session or service online
Any other information you choose to share with us via forms or direct communication
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies, including:
Browser type, operating system, and device information
Pages visited, time spent on pages, and links clicked
IP address and general geographic location
Referring website or source
2. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our site, analyze site traffic, and understand visitor behavior. Cookies are small data files stored on your device.
Types of cookies we may use:
Essential cookies — necessary for the website to function properly
Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
Functional cookies — remember your preferences to improve your experience
You may control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
To respond to your inquiries and provide customer support
To process bookings, appointments, and payments
To fulfill orders for products or services purchased through our site
To send transactional communications such as booking confirmations and receipts
To improve our website, offerings, and user experience
To analyze site usage and monitor for technical issues
To comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Sharing Your Information
We may share your information with trusted third parties only in limited circumstances:
Payment processors — to securely handle payment transactions (e.g., Stripe, Square, or similar)
Scheduling platforms — to manage appointments and bookings on your behalf
Analytics providers — to help us understand site usage (data is anonymized where possible)
Legal authorities — if required by law, court order, or to protect the rights and safety of our users or the public
All third-party service providers we use are required to handle your data in a manner consistent with this Privacy Policy and applicable law.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve any disputes. When data is no longer needed, we securely delete or anonymize it.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Privacy Rights
United States
Depending on your state of residence, you may have rights under applicable state privacy laws, including the right to know what personal information we collect about you, the right to request deletion of your data, and the right to opt out of certain data sharing. To exercise these rights, please contact us using the information below.
Canada (PIPEDA)
If you are a resident of Canada, your personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent for certain uses of your data, subject to legal and contractual limitations
File a complaint with the Office of the Privacy Commissioner of Canada
To submit a privacy request, please contact us at the address provided below.
8. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Mountain Healing Sanctuary